Safeguarding people

Safety at Boardwalk is not a policy that lives in a binder. It is a habit built through repetition, in drills that put our crews and our neighbours in the same room long before anything goes wrong. Every year our operations teams run scenario exercises across the system, walking through the decisions that would be made in the first minutes of an incident.

Those sessions cover the practical detail that matters under pressure: who makes the call, how a line is isolated, where equipment stages, and how information reaches the people who need it. Crews rotate through the exercises so that experience is shared rather than concentrated in a handful of specialists.

The result is a workforce that has already rehearsed the hardest days. When conditions change quickly, familiarity is what keeps a response calm, coordinated and safe.

Our pipelines run through communities where the first people on scene are rarely ours. Local fire departments, HAZ-MAT teams and emergency managers are the ones who arrive first, so we invest in making sure they know our systems as well as we do.

Boardwalk hosts joint training with county responders along the right of way, sharing maps, valve locations and contact procedures, and running tabletop exercises together. Responders tell us the value is less in the material than in the relationships — knowing the name and number of the person who will answer the phone.

We also support responder organisations directly, funding equipment and training that strengthens local capability well beyond our own footprint.

Safeguarding people is the work behind every mile we operate. It shows up in the public awareness campaigns that remind homeowners to call 811 before they dig, in the integrity programme that inspects and maintains our lines, and in the conversations we have with landowners each season.

It is a commitment we share with the communities along our systems, and one we measure ourselves against every day.